these terms govern your use of ephemail (the "service"), operated by azla managers llc ("we", "us"). by signing up or using the api you accept them. if you are accepting on behalf of a company, you represent you have authority to bind it.
merchant of record
our order process is conducted by our online reseller paddle.com market limited ("paddle"). paddle is the merchant of record for all our orders. paddle provides all customer service inquiries and handles returns. by purchasing a paid plan you also agree to paddle's buyer terms and refund policy.
1. account
- one workspace per legal entity; you may invite team members at any seat tier.
- keep your credentials secret. you are responsible for activity under your api keys until revocation.
- we may suspend accounts that pose imminent risk to the service or other users; see /abuse.
2. acceptable use
- no sending unsolicited bulk mail, phishing, malware, or csam.
- no relay-for-hire to bypass other providers' policies.
- no scraping of disposable address pools to evade signup gates of third parties beyond reasonable testing.
- we'll auto-pause keys that exceed abuse thresholds; reactivation flow lives in /app/settings/security.
3. fees
- paid plans are billed monthly or annually by paddle as merchant of record.
- overages billed in arrears at posted rates.
- all paid plans include a 30-day money-back guarantee — see /refunds for how to request a refund via paddle.net. renewal refunds are handled under paddle's refund policy.
- monthly and annual plans can be canceled at any time and remain active through the end of the current period.
- price changes notified 30d in advance.
4. data
you own all data you ingest. we process it under /privacy and /dpa. on termination we delete within 30 days unless retention is required by law.
5. service levels
- pro: 99.9% monthly uptime; service credits on breach.
- team: 99.95%; team credits.
- enterprise: 99.99%, custom credits in the order form.
- credits are the exclusive remedy for downtime. see /status for live posture.
6. warranty disclaimer
the service is provided "as is". to the maximum extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.
7. limitation of liability
neither party will be liable for indirect, incidental, or consequential damages. aggregate liability is capped at fees paid in the twelve months preceding the claim. these limits do not apply to breach of confidentiality, indemnification, or your payment obligations.
8. indemnification
each party will defend the other against third-party claims arising from its breach of these terms or, in your case, your content sent through the service.
9. termination
- either party may terminate for material breach uncured for 30 days.
- we may terminate immediately for acceptable-use violations.
- sections 4, 6, 7, 8, 10 survive termination.
10. governing law
delaware law governs; venue is the state and federal courts located in wilmington, delaware. eu customers: see dpa annex for sccs and choice-of-forum addenda.
11. changes
we'll post material changes here and email account owners 30d before they take effect. continued use after the effective date is acceptance.
contact
legal@ephemail.io · azla managers llc (operator of ephemail) · billing & refunds: paddle.net